The Service Advisor at Southtowne Mazda represents the brand, the company, and drives customer satisfaction and repeat business.  A friendly and enthusiastic attitude is required, along with strong communication and customer service skills.

QUALIFICATIONS:

• Friendly and enthusiastic attitude.
• Able to work in a fast-pace environment.
• Personal and professional integrity.
• Proficient computer skills.
• General understanding of mechanical/technical terms
• A desire for a long-term career with a growing organization.

JOB DUTIES:

• Greet customers promptly.
• Perform visual walk-around inspections, and clearly record customer interests and concerns accurately on repair orders.
• Determine and recommend needed maintenance based on age, mileage, and history of the vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the car repair order.
• Explain all completed work and charges to customer.